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System Instability Causes Education System Outages

Problem

A major educational services provider had limited documentation and a high level of system failures while dealing with staffing changes for their systems infrastructure.

Solution

Systems analysis showed that many of the failures were caused by load issues with the  production databases. We determined a number of systems changes that would solve the outages and implemented automated maintenance processes to improve systems backup, data movement and index maintenance.

Results

Cost was reduced as unnecessary system components were decommissioned, system performance increased and there were no outages in the month following implementation. In addition several senior engineering resources had been required to attend a monthly maintenance call from 2am to 6am which was cancelled after maintenance was automated.

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System Instability Causes Education System Outages

Photo by M. Monk on Unsplash

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