A major educational services provider had limited documentation and a high level of system failures while dealing with staffing changes for their systems infrastructure.
Systems analysis showed that many of the failures were caused by load issues with the production databases. We determined a number of systems changes that would solve the outages and implemented automated maintenance processes to improve systems backup, data movement and index maintenance.
Cost was reduced as unnecessary system components were decommissioned, system performance increased and there were no outages in the month following implementation. In addition several senior engineering resources had been required to attend a monthly maintenance call from 2am to 6am which was cancelled after maintenance was automated.